Springboard PM is a full-service management company. We handle everything pertaining to your rental property. We provide a rental analysis, advertise, meet and screen prospective tenants, place a tenant in the home, provide a monthly statement and surplus, coordinate repairs, and send out annual tax statements and maintenance inspections. We also provide 24-hour emergency maintenance services for your property.

The Springboard PM service area includes Pierce, King and Thurston counties.

There is no specific Property Management License in Washington, but professional property managers must be a licensed WA state real estate agent to manage property for multiple owners. Our Designated Broker has a WA State Designated Brokers License which is required to operate a Real Estate Office in Washington State. 

We post high quality photos and videos of our properties on our website, which then pushes the ads out to more than 20 other high traffic rental sites.

Springboard PM will do a comprehensive property analysis to determine the current market price.  Details that go into determining this are type of property, location, size, condition, time of year and what else is available in the current market.

We have found that the better a property shows the faster it will rent. Paint should be in good shape with interior and exterior walls repaired and touched up. Carpets need to be professionally cleaned, appliances need to be in good working order, and a thorough professional deep cleaning gets the property ready to show. Septic tanks should have been pumped within the last year, and all chimneys need to have been cleaned and inspected within the last year. We have a network of people who can help you out with any of these things if you need.

Tenant screening is done by a NARPM affiliate company named Landlord Solutions, out of Seattle. They do a thorough credit check, national background check, employment and residence verification for every person 18+ who will be living in the house. Their recommendation on whether to accept or not accept an applicant is used to make our final decision. 

All security deposits are placed in a separate escrow account at a FDIC insured banking institution where they remain until the tenant moves out. Deposits minus any damage noted are refunded within the legal time frames required by Washington State Landlord Tenant Law.

Fair Housing laws are very strict and the laws in Washington state are very stringent on the choosing of tenants. We have to base our decisions on qualifications and in some parts, it is actually against the law to not rent to the first qualified person who applies for a house. So, no, the owners do not have any input because we must follow rental laws.

Yes, you will have one dedicated property manager, but the rest of our team will handle most day-to-day operations and will be available if necessary.

Springboard PM can make any or all recurring payments for you such as your HOA fee, yard maintenance contract, pest control contract, etc. During a vacancy, we will pay utility bills. However it is our policy to not make mortgage or insurance payments.

Our standard management agreement includes emergency service consent as well as authorization of non-emergency repairs up to $500 dollars. For non-emergency repairs estimated to exceed this threshold, no work is initiated without your approval. However, we need to keep in mind that Washington State Landlord Tenant Law provides us with specific timelines on repairs being done, so time is of the essence when dealing with repairs at your property.

Springboard PM utilizes a large network of licensed and bonded local contractors, most of which have been doing work with us for many years. We are proficient in finding you the best price for the job, and require all our third-party vendors to have the highest level of professionalism and quality.  

Springboard PM, unlike most property management companies, does not upcharge for coordination of repairs and maintenance.

When a tenant reports a repair or we discover a repair need during an inspection we first determine the possible cause. From there we determine which party is responsible. If the tenant is responsible for the damage, then they will be billed for the cost of repair automatically. If there is a repair need due to normal wear and tear, then we will coordinate the repair and pay for it out of the owners account. The Owner Portal will have copies of all paid invoices for any given owner.

$500 per unit or what your PM contract states. Any work order that produces a bill less than $500 we will just go ahead and authorize. This does not include emergency repairs, for which there is no minimum policy.

With each new tenancy, Springboard PM will conduct a thorough and concise move-in inspection, complete with dozens of pictures which provides Springboard PM, you and tenants with a detailed summary of the condition of the property. Throughout the tenancy our team will conduct general exterior and interior inspections.  Upon vacating, the same initial report is used to record the condition that the property was left in. Any discrepancies that do not fall under normal wear and tear are rectified at the tenants’ expense.  There is no charge for periodic property inspections.

Springboard PM is a full-service management firm and will handle all communication concerning your property. In the event that someone tracks you down – refer them to us and we'll take it from there.

The lease is between you (Owner) and the tenants, with Springboard PM acting as your agent.

A typical lease 12-month lease. However, if something else is preferred we can discuss more options.

Springboard PM does not encourage tenants to lease sight unseen.  If it is the only option we do have an addendum the tenants must sign stating they accept the property as is.

Yes, it will be available in your Owner Portal.

Yes, we charge $150 to renew a lease.

We will run a market analysis and let the current market rent conditions guide us in our decision.  We will also take into account the quality of the tenants. We do not always recommend raising rent for quality tenants, and when we do it is a moderate amount.

Washington State Landlord Tenant Law allows up to 30 days to send a deposit disposition out to the tenants, from the day that they turn in their keys.

We can send the tenants to collections.  You as the owner can also take them to Small Claims court.

As it states in our guarantees we disperse money to owners through ACH by the 14th every month.

30 days notice is all that is required.